Missed the connecting flight, separate tickets on same airline - who is responsible?
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I have missed my connecting flight from Frankfurt to New York. The time gap between incoming flight and connecting flight was about 2 hours. The incoming flight was delayed for about 90 minutes. Both flights were operated by same airlines but both tickets were separate (no single ticket). Now who is responsible for the missed flight?
missed-flights
edited 51 mins ago
smci
1,3421012
asked 4 hours ago
pointlesspointless
513
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|
show 6 more comments
I have missed my connecting flight from Frankfurt to New York. The time gap between incoming flight and connecting flight was about 2 hours. The incoming flight was delayed for about 90 minutes. Both flights were operated by same airlines but both tickets were separate (no single ticket). Now who is responsible for the missed flight?
missed-flights
edited 51 mins ago
smci
1,3421012
asked 4 hours ago
pointlesspointless
513
New contributor
pointless is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.
7
I’m afraid that’s you.
– jcaron
3 hours ago
7
Note that it would have been the airline’s responsibility if you had bought both flights on a single ticket. But not in this case.
– jcaron
3 hours ago
3
You were not at Frankfurt at the right time for the second ticket. Unfortunately, if you buy tickets separately, the airline will check rules separately. You were not so late on first flight, so no compensation, but you were not at right time for checkin.boarding the second flight/second ticket. For airline you were just two passengers (on different flight) with the same name.
– Giacomo Catenazzi
3 hours ago
1
I'd say that 2 hours connecting time to an intercontinental flight is very risky ... Flights are delayed or cancelled fairly often. If you risk it, you absolutely need to have a backup plan (e.g. think about whether the cost of emergency re-booking would be acceptable to you).
– Szabolcs
1 hour ago
1
This is why you don't construct an itinerary by buying multiple point-to-point tickets (e.g. through a reseller/(s)). For reference how much extra would it have cost you to buy single ticket? It would have been money well spent, esp. if you have to stay overnight in hotel, baggage gets lost etc.
– smci
1 hour ago
|
show 6 more comments
I have missed my connecting flight from Frankfurt to New York. The time gap between incoming flight and connecting flight was about 2 hours. The incoming flight was delayed for about 90 minutes. Both flights were operated by same airlines but both tickets were separate (no single ticket). Now who is responsible for the missed flight?
missed-flights
edited 51 mins ago
smci
1,3421012
asked 4 hours ago
pointlesspointless
513
New contributor
pointless is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.
I have missed my connecting flight from Frankfurt to New York. The time gap between incoming flight and connecting flight was about 2 hours. The incoming flight was delayed for about 90 minutes. Both flights were operated by same airlines but both tickets were separate (no single ticket). Now who is responsible for the missed flight?
missed-flights
missed-flights
edited 51 mins ago
smci
1,3421012
asked 4 hours ago
pointlesspointless
513
New contributor
pointless is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.
edited 51 mins ago
smci
1,3421012
asked 4 hours ago
pointlesspointless
513
New contributor
pointless is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.
edited 51 mins ago
smci
1,3421012
edited 51 mins ago
smci
1,3421012
edited 51 mins ago
smci
1,3421012
1,3421012
asked 4 hours ago
pointlesspointless
513
New contributor
pointless is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.
asked 4 hours ago
pointlesspointless
513
asked 4 hours ago
pointlesspointless
513
513
New contributor
pointless is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.
New contributor
pointless is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.
pointless is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.
7
I’m afraid that’s you.
– jcaron
3 hours ago
7
Note that it would have been the airline’s responsibility if you had bought both flights on a single ticket. But not in this case.
– jcaron
3 hours ago
3
You were not at Frankfurt at the right time for the second ticket. Unfortunately, if you buy tickets separately, the airline will check rules separately. You were not so late on first flight, so no compensation, but you were not at right time for checkin.boarding the second flight/second ticket. For airline you were just two passengers (on different flight) with the same name.
– Giacomo Catenazzi
3 hours ago
1
I'd say that 2 hours connecting time to an intercontinental flight is very risky ... Flights are delayed or cancelled fairly often. If you risk it, you absolutely need to have a backup plan (e.g. think about whether the cost of emergency re-booking would be acceptable to you).
– Szabolcs
1 hour ago
1
This is why you don't construct an itinerary by buying multiple point-to-point tickets (e.g. through a reseller/(s)). For reference how much extra would it have cost you to buy single ticket? It would have been money well spent, esp. if you have to stay overnight in hotel, baggage gets lost etc.
– smci
1 hour ago
|
show 6 more comments
7
I’m afraid that’s you.
– jcaron
3 hours ago
7
Note that it would have been the airline’s responsibility if you had bought both flights on a single ticket. But not in this case.
– jcaron
3 hours ago
3
You were not at Frankfurt at the right time for the second ticket. Unfortunately, if you buy tickets separately, the airline will check rules separately. You were not so late on first flight, so no compensation, but you were not at right time for checkin.boarding the second flight/second ticket. For airline you were just two passengers (on different flight) with the same name.
– Giacomo Catenazzi
3 hours ago
1
I'd say that 2 hours connecting time to an intercontinental flight is very risky ... Flights are delayed or cancelled fairly often. If you risk it, you absolutely need to have a backup plan (e.g. think about whether the cost of emergency re-booking would be acceptable to you).
– Szabolcs
1 hour ago
1
This is why you don't construct an itinerary by buying multiple point-to-point tickets (e.g. through a reseller/(s)). For reference how much extra would it have cost you to buy single ticket? It would have been money well spent, esp. if you have to stay overnight in hotel, baggage gets lost etc.
– smci
1 hour ago
7
7
I’m afraid that’s you.
– jcaron
3 hours ago
I’m afraid that’s you.
– jcaron
3 hours ago
7
7
Note that it would have been the airline’s responsibility if you had bought both flights on a single ticket. But not in this case.
– jcaron
3 hours ago
Note that it would have been the airline’s responsibility if you had bought both flights on a single ticket. But not in this case.
– jcaron
3 hours ago
3
3
You were not at Frankfurt at the right time for the second ticket. Unfortunately, if you buy tickets separately, the airline will check rules separately. You were not so late on first flight, so no compensation, but you were not at right time for checkin.boarding the second flight/second ticket. For airline you were just two passengers (on different flight) with the same name.
– Giacomo Catenazzi
3 hours ago
You were not at Frankfurt at the right time for the second ticket. Unfortunately, if you buy tickets separately, the airline will check rules separately. You were not so late on first flight, so no compensation, but you were not at right time for checkin.boarding the second flight/second ticket. For airline you were just two passengers (on different flight) with the same name.
– Giacomo Catenazzi
3 hours ago
1
1
I'd say that 2 hours connecting time to an intercontinental flight is very risky ... Flights are delayed or cancelled fairly often. If you risk it, you absolutely need to have a backup plan (e.g. think about whether the cost of emergency re-booking would be acceptable to you).
– Szabolcs
1 hour ago
I'd say that 2 hours connecting time to an intercontinental flight is very risky ... Flights are delayed or cancelled fairly often. If you risk it, you absolutely need to have a backup plan (e.g. think about whether the cost of emergency re-booking would be acceptable to you).
– Szabolcs
1 hour ago
1
1
This is why you don't construct an itinerary by buying multiple point-to-point tickets (e.g. through a reseller/(s)). For reference how much extra would it have cost you to buy single ticket? It would have been money well spent, esp. if you have to stay overnight in hotel, baggage gets lost etc.
– smci
1 hour ago
This is why you don't construct an itinerary by buying multiple point-to-point tickets (e.g. through a reseller/(s)). For reference how much extra would it have cost you to buy single ticket? It would have been money well spent, esp. if you have to stay overnight in hotel, baggage gets lost etc.
– smci
1 hour ago
|
show 6 more comments
1 Answer
1
active
oldest
votes
Now who is responsible for the missed flight?
Unfortunately, you are.
When flights are bought as separate tickets, the airlines responsibility does not flow from one to the other - their obligation to you ends when you reach your destination on the ticket, and in this case you had two tickets with two destinations. That basically defines every thing here.
The second aircraft left on time and you were not denied boarding, so within the eyes of the airline and, most crucially here, the EU regulations on compensation, you simply failed to turn up for it.
The first aircraft got you to it's destination, your connecting airport, 90 minutes late, but according to your itinerary on that ticket the connecting airport was in fact your "final" destination for that ticket, and as a result you fall outside the EU261 rules for compensation there - you have to have a delay of more than 3 hours at your final destination.
The EU261 FAQ has this to say about missed flights due to delayed inbound connecting flights:
Do I have any rights if I am not allowed to board my connecting flight because I arrived late at the gates due to a delay with the first flight?
YES - if the flights are part of a single reservation, the carrier has to offer you the option between the reimbursement of your ticket and a return flight to the airport of departure at the earliest opportunity or re-routing to your final destination at the earliest opportunity or re-routing at a later date at your convenience under comparable transport conditions, subject to the availability of seats. In case you are re-routed and you reach your final destination with a delay of 3 hours or more you are entitled to compensation.
Note the very specific mention of a single reservation. Your tickets constitute multiple, separate reservations.
You can talk to the airline to see if they can rebook you at a lower or no cost, but they have no obligation in this case.
answered 2 hours ago
MooMoo
14.8k35167
4
This is why low-cost airlines like Ryanair refuse to do through-ticketing. They don't want the cost of having to compensate customers in the OP's situation.
– Martin Bonner
2 hours ago
1
It is not totally true. For some destinations you can also buy through tickets even on low cost airlines including ryanair.
– N Randhawa
32 mins ago
add a comment |
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Now who is responsible for the missed flight?
Unfortunately, you are.
When flights are bought as separate tickets, the airlines responsibility does not flow from one to the other - their obligation to you ends when you reach your destination on the ticket, and in this case you had two tickets with two destinations. That basically defines every thing here.
The second aircraft left on time and you were not denied boarding, so within the eyes of the airline and, most crucially here, the EU regulations on compensation, you simply failed to turn up for it.
The first aircraft got you to it's destination, your connecting airport, 90 minutes late, but according to your itinerary on that ticket the connecting airport was in fact your "final" destination for that ticket, and as a result you fall outside the EU261 rules for compensation there - you have to have a delay of more than 3 hours at your final destination.
The EU261 FAQ has this to say about missed flights due to delayed inbound connecting flights:
Do I have any rights if I am not allowed to board my connecting flight because I arrived late at the gates due to a delay with the first flight?
YES - if the flights are part of a single reservation, the carrier has to offer you the option between the reimbursement of your ticket and a return flight to the airport of departure at the earliest opportunity or re-routing to your final destination at the earliest opportunity or re-routing at a later date at your convenience under comparable transport conditions, subject to the availability of seats. In case you are re-routed and you reach your final destination with a delay of 3 hours or more you are entitled to compensation.
Note the very specific mention of a single reservation. Your tickets constitute multiple, separate reservations.
You can talk to the airline to see if they can rebook you at a lower or no cost, but they have no obligation in this case.
answered 2 hours ago
MooMoo
14.8k35167
4
This is why low-cost airlines like Ryanair refuse to do through-ticketing. They don't want the cost of having to compensate customers in the OP's situation.
– Martin Bonner
2 hours ago
1
It is not totally true. For some destinations you can also buy through tickets even on low cost airlines including ryanair.
– N Randhawa
32 mins ago
add a comment |
Now who is responsible for the missed flight?
Unfortunately, you are.
When flights are bought as separate tickets, the airlines responsibility does not flow from one to the other - their obligation to you ends when you reach your destination on the ticket, and in this case you had two tickets with two destinations. That basically defines every thing here.
The second aircraft left on time and you were not denied boarding, so within the eyes of the airline and, most crucially here, the EU regulations on compensation, you simply failed to turn up for it.
The first aircraft got you to it's destination, your connecting airport, 90 minutes late, but according to your itinerary on that ticket the connecting airport was in fact your "final" destination for that ticket, and as a result you fall outside the EU261 rules for compensation there - you have to have a delay of more than 3 hours at your final destination.
The EU261 FAQ has this to say about missed flights due to delayed inbound connecting flights:
Do I have any rights if I am not allowed to board my connecting flight because I arrived late at the gates due to a delay with the first flight?
YES - if the flights are part of a single reservation, the carrier has to offer you the option between the reimbursement of your ticket and a return flight to the airport of departure at the earliest opportunity or re-routing to your final destination at the earliest opportunity or re-routing at a later date at your convenience under comparable transport conditions, subject to the availability of seats. In case you are re-routed and you reach your final destination with a delay of 3 hours or more you are entitled to compensation.
Note the very specific mention of a single reservation. Your tickets constitute multiple, separate reservations.
You can talk to the airline to see if they can rebook you at a lower or no cost, but they have no obligation in this case.
answered 2 hours ago
MooMoo
14.8k35167
4
This is why low-cost airlines like Ryanair refuse to do through-ticketing. They don't want the cost of having to compensate customers in the OP's situation.
– Martin Bonner
2 hours ago
1
It is not totally true. For some destinations you can also buy through tickets even on low cost airlines including ryanair.
– N Randhawa
32 mins ago
add a comment |
Now who is responsible for the missed flight?
Unfortunately, you are.
When flights are bought as separate tickets, the airlines responsibility does not flow from one to the other - their obligation to you ends when you reach your destination on the ticket, and in this case you had two tickets with two destinations. That basically defines every thing here.
The second aircraft left on time and you were not denied boarding, so within the eyes of the airline and, most crucially here, the EU regulations on compensation, you simply failed to turn up for it.
The first aircraft got you to it's destination, your connecting airport, 90 minutes late, but according to your itinerary on that ticket the connecting airport was in fact your "final" destination for that ticket, and as a result you fall outside the EU261 rules for compensation there - you have to have a delay of more than 3 hours at your final destination.
The EU261 FAQ has this to say about missed flights due to delayed inbound connecting flights:
Do I have any rights if I am not allowed to board my connecting flight because I arrived late at the gates due to a delay with the first flight?
YES - if the flights are part of a single reservation, the carrier has to offer you the option between the reimbursement of your ticket and a return flight to the airport of departure at the earliest opportunity or re-routing to your final destination at the earliest opportunity or re-routing at a later date at your convenience under comparable transport conditions, subject to the availability of seats. In case you are re-routed and you reach your final destination with a delay of 3 hours or more you are entitled to compensation.
Note the very specific mention of a single reservation. Your tickets constitute multiple, separate reservations.
You can talk to the airline to see if they can rebook you at a lower or no cost, but they have no obligation in this case.
answered 2 hours ago
MooMoo
14.8k35167
Now who is responsible for the missed flight?
Unfortunately, you are.
When flights are bought as separate tickets, the airlines responsibility does not flow from one to the other - their obligation to you ends when you reach your destination on the ticket, and in this case you had two tickets with two destinations. That basically defines every thing here.
The second aircraft left on time and you were not denied boarding, so within the eyes of the airline and, most crucially here, the EU regulations on compensation, you simply failed to turn up for it.
The first aircraft got you to it's destination, your connecting airport, 90 minutes late, but according to your itinerary on that ticket the connecting airport was in fact your "final" destination for that ticket, and as a result you fall outside the EU261 rules for compensation there - you have to have a delay of more than 3 hours at your final destination.
The EU261 FAQ has this to say about missed flights due to delayed inbound connecting flights:
Do I have any rights if I am not allowed to board my connecting flight because I arrived late at the gates due to a delay with the first flight?
YES - if the flights are part of a single reservation, the carrier has to offer you the option between the reimbursement of your ticket and a return flight to the airport of departure at the earliest opportunity or re-routing to your final destination at the earliest opportunity or re-routing at a later date at your convenience under comparable transport conditions, subject to the availability of seats. In case you are re-routed and you reach your final destination with a delay of 3 hours or more you are entitled to compensation.
Note the very specific mention of a single reservation. Your tickets constitute multiple, separate reservations.
You can talk to the airline to see if they can rebook you at a lower or no cost, but they have no obligation in this case.
answered 2 hours ago
MooMoo
14.8k35167
answered 2 hours ago
MooMoo
14.8k35167
answered 2 hours ago
MooMoo
14.8k35167
answered 2 hours ago
MooMoo
14.8k35167
14.8k35167
4
This is why low-cost airlines like Ryanair refuse to do through-ticketing. They don't want the cost of having to compensate customers in the OP's situation.
– Martin Bonner
2 hours ago
1
It is not totally true. For some destinations you can also buy through tickets even on low cost airlines including ryanair.
– N Randhawa
32 mins ago
add a comment |
4
This is why low-cost airlines like Ryanair refuse to do through-ticketing. They don't want the cost of having to compensate customers in the OP's situation.
– Martin Bonner
2 hours ago
1
It is not totally true. For some destinations you can also buy through tickets even on low cost airlines including ryanair.
– N Randhawa
32 mins ago
4
4
This is why low-cost airlines like Ryanair refuse to do through-ticketing. They don't want the cost of having to compensate customers in the OP's situation.
– Martin Bonner
2 hours ago
This is why low-cost airlines like Ryanair refuse to do through-ticketing. They don't want the cost of having to compensate customers in the OP's situation.
– Martin Bonner
2 hours ago
1
1
It is not totally true. For some destinations you can also buy through tickets even on low cost airlines including ryanair.
– N Randhawa
32 mins ago
It is not totally true. For some destinations you can also buy through tickets even on low cost airlines including ryanair.
– N Randhawa
32 mins ago
add a comment |
pointless is a new contributor. Be nice, and check out our Code of Conduct.
pointless is a new contributor. Be nice, and check out our Code of Conduct.
pointless is a new contributor. Be nice, and check out our Code of Conduct.
pointless is a new contributor. Be nice, and check out our Code of Conduct.
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7
I’m afraid that’s you.
– jcaron
3 hours ago
7
Note that it would have been the airline’s responsibility if you had bought both flights on a single ticket. But not in this case.
– jcaron
3 hours ago
3
You were not at Frankfurt at the right time for the second ticket. Unfortunately, if you buy tickets separately, the airline will check rules separately. You were not so late on first flight, so no compensation, but you were not at right time for checkin.boarding the second flight/second ticket. For airline you were just two passengers (on different flight) with the same name.
– Giacomo Catenazzi
3 hours ago
1
I'd say that 2 hours connecting time to an intercontinental flight is very risky ... Flights are delayed or cancelled fairly often. If you risk it, you absolutely need to have a backup plan (e.g. think about whether the cost of emergency re-booking would be acceptable to you).
– Szabolcs
1 hour ago
1
This is why you don't construct an itinerary by buying multiple point-to-point tickets (e.g. through a reseller/(s)). For reference how much extra would it have cost you to buy single ticket? It would have been money well spent, esp. if you have to stay overnight in hotel, baggage gets lost etc.
– smci
1 hour ago