Credit Memo Online or Offline?
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After creating a "Credit Memo", how to ensure whether the user has created "Credit Memo" with online or offline ?
magento-1.9 creditmemo
edited Aug 22 '17 at 6:34
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asked May 17 '16 at 9:08
user3811749user3811749
1112
bumped to the homepage by Community♦ 6 mins ago
This question has answers that may be good or bad; the system has marked it active so that they can be reviewed.
add a comment |
After creating a "Credit Memo", how to ensure whether the user has created "Credit Memo" with online or offline ?
magento-1.9 creditmemo
edited Aug 22 '17 at 6:34
Nits
1,273416
asked May 17 '16 at 9:08
user3811749user3811749
1112
bumped to the homepage by Community♦ 6 mins ago
This question has answers that may be good or bad; the system has marked it active so that they can be reviewed.
add a comment |
After creating a "Credit Memo", how to ensure whether the user has created "Credit Memo" with online or offline ?
magento-1.9 creditmemo
edited Aug 22 '17 at 6:34
Nits
1,273416
asked May 17 '16 at 9:08
user3811749user3811749
1112
After creating a "Credit Memo", how to ensure whether the user has created "Credit Memo" with online or offline ?
magento-1.9 creditmemo
magento-1.9 creditmemo
edited Aug 22 '17 at 6:34
Nits
1,273416
asked May 17 '16 at 9:08
user3811749user3811749
1112
edited Aug 22 '17 at 6:34
Nits
1,273416
asked May 17 '16 at 9:08
user3811749user3811749
1112
edited Aug 22 '17 at 6:34
Nits
1,273416
edited Aug 22 '17 at 6:34
Nits
1,273416
edited Aug 22 '17 at 6:34
Nits
1,273416
1,273416
asked May 17 '16 at 9:08
user3811749user3811749
1112
asked May 17 '16 at 9:08
user3811749user3811749
1112
asked May 17 '16 at 9:08
user3811749user3811749
1112
1112
bumped to the homepage by Community♦ 6 mins ago
This question has answers that may be good or bad; the system has marked it active so that they can be reviewed.
bumped to the homepage by Community♦ 6 mins ago
This question has answers that may be good or bad; the system has marked it active so that they can be reviewed.
add a comment |
add a comment |
2 Answers
2
active
oldest
votes
First of all whether a credit memo can be done online depends on the payment methods used for that order. Note that online means that a payment gateway was involved during the payment process. If a online payment method was used you the button named "refund" will create a online refund and the second button named "refund offline" will create an offline refund. If no online payment method was used (or the payment gateway does not support online refunds) the "refund offline" button will create an offline refund. For further information please refer to: http://merch.docs.magento.com/ce/user_guide/order-processing/credit-memo-create.html
answered May 17 '16 at 9:46
luemicluemic
48438
How can we alter email template to notify customer that you got an online/offline refund? Is there a way to do so?
– Anurag Khandelwal
Oct 3 '16 at 7:01
add a comment |
As luemic said, the Online refund is enabled by the payment gateway, and Magento doesn't store this information.
What you could do instead is checking the transactions on the gateway itself, for example if you are using SagePay you have the table sagepaysuite_action, search for parent_id which is the Order ID, and action_code refund.
If you can't see anything there, that means the refund has been made Offline.
answered Nov 29 '17 at 10:17
ShadowbobShadowbob
314514
add a comment |
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2 Answers
2
active
oldest
votes
2 Answers
2
active
oldest
votes
active
oldest
votes
active
oldest
votes
First of all whether a credit memo can be done online depends on the payment methods used for that order. Note that online means that a payment gateway was involved during the payment process. If a online payment method was used you the button named "refund" will create a online refund and the second button named "refund offline" will create an offline refund. If no online payment method was used (or the payment gateway does not support online refunds) the "refund offline" button will create an offline refund. For further information please refer to: http://merch.docs.magento.com/ce/user_guide/order-processing/credit-memo-create.html
answered May 17 '16 at 9:46
luemicluemic
48438
How can we alter email template to notify customer that you got an online/offline refund? Is there a way to do so?
– Anurag Khandelwal
Oct 3 '16 at 7:01
add a comment |
First of all whether a credit memo can be done online depends on the payment methods used for that order. Note that online means that a payment gateway was involved during the payment process. If a online payment method was used you the button named "refund" will create a online refund and the second button named "refund offline" will create an offline refund. If no online payment method was used (or the payment gateway does not support online refunds) the "refund offline" button will create an offline refund. For further information please refer to: http://merch.docs.magento.com/ce/user_guide/order-processing/credit-memo-create.html
answered May 17 '16 at 9:46
luemicluemic
48438
How can we alter email template to notify customer that you got an online/offline refund? Is there a way to do so?
– Anurag Khandelwal
Oct 3 '16 at 7:01
add a comment |
First of all whether a credit memo can be done online depends on the payment methods used for that order. Note that online means that a payment gateway was involved during the payment process. If a online payment method was used you the button named "refund" will create a online refund and the second button named "refund offline" will create an offline refund. If no online payment method was used (or the payment gateway does not support online refunds) the "refund offline" button will create an offline refund. For further information please refer to: http://merch.docs.magento.com/ce/user_guide/order-processing/credit-memo-create.html
answered May 17 '16 at 9:46
luemicluemic
48438
First of all whether a credit memo can be done online depends on the payment methods used for that order. Note that online means that a payment gateway was involved during the payment process. If a online payment method was used you the button named "refund" will create a online refund and the second button named "refund offline" will create an offline refund. If no online payment method was used (or the payment gateway does not support online refunds) the "refund offline" button will create an offline refund. For further information please refer to: http://merch.docs.magento.com/ce/user_guide/order-processing/credit-memo-create.html
answered May 17 '16 at 9:46
luemicluemic
48438
answered May 17 '16 at 9:46
luemicluemic
48438
answered May 17 '16 at 9:46
luemicluemic
48438
answered May 17 '16 at 9:46
luemicluemic
48438
48438
How can we alter email template to notify customer that you got an online/offline refund? Is there a way to do so?
– Anurag Khandelwal
Oct 3 '16 at 7:01
add a comment |
How can we alter email template to notify customer that you got an online/offline refund? Is there a way to do so?
– Anurag Khandelwal
Oct 3 '16 at 7:01
How can we alter email template to notify customer that you got an online/offline refund? Is there a way to do so?
– Anurag Khandelwal
Oct 3 '16 at 7:01
How can we alter email template to notify customer that you got an online/offline refund? Is there a way to do so?
– Anurag Khandelwal
Oct 3 '16 at 7:01
add a comment |
As luemic said, the Online refund is enabled by the payment gateway, and Magento doesn't store this information.
What you could do instead is checking the transactions on the gateway itself, for example if you are using SagePay you have the table sagepaysuite_action, search for parent_id which is the Order ID, and action_code refund.
If you can't see anything there, that means the refund has been made Offline.
answered Nov 29 '17 at 10:17
ShadowbobShadowbob
314514
add a comment |
As luemic said, the Online refund is enabled by the payment gateway, and Magento doesn't store this information.
What you could do instead is checking the transactions on the gateway itself, for example if you are using SagePay you have the table sagepaysuite_action, search for parent_id which is the Order ID, and action_code refund.
If you can't see anything there, that means the refund has been made Offline.
answered Nov 29 '17 at 10:17
ShadowbobShadowbob
314514
add a comment |
As luemic said, the Online refund is enabled by the payment gateway, and Magento doesn't store this information.
What you could do instead is checking the transactions on the gateway itself, for example if you are using SagePay you have the table sagepaysuite_action, search for parent_id which is the Order ID, and action_code refund.
If you can't see anything there, that means the refund has been made Offline.
answered Nov 29 '17 at 10:17
ShadowbobShadowbob
314514
As luemic said, the Online refund is enabled by the payment gateway, and Magento doesn't store this information.
What you could do instead is checking the transactions on the gateway itself, for example if you are using SagePay you have the table sagepaysuite_action, search for parent_id which is the Order ID, and action_code refund.
If you can't see anything there, that means the refund has been made Offline.
answered Nov 29 '17 at 10:17
ShadowbobShadowbob
314514
answered Nov 29 '17 at 10:17
ShadowbobShadowbob
314514
answered Nov 29 '17 at 10:17
ShadowbobShadowbob
314514
answered Nov 29 '17 at 10:17
ShadowbobShadowbob
314514
314514
add a comment |
add a comment |
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