How Magento fulfils Product Exchange (RMA Exchange) request?
I want to understand the RMA Exchange process in depth, and how it will managed by Magento?
Lets say,
Customer Requested for exchange product from Product-1 to Product-2?
I don't see there is option for add/edit product in already placed orders.
How Magento fulfills or Handle this type of request?
magento-enterprise rma
asked Oct 15 '15 at 13:08
Nilesh TighareNilesh Tighare
270212
bumped to the homepage by Community♦ 10 mins ago
This question has answers that may be good or bad; the system has marked it active so that they can be reviewed.
add a comment |
I want to understand the RMA Exchange process in depth, and how it will managed by Magento?
Lets say,
Customer Requested for exchange product from Product-1 to Product-2?
I don't see there is option for add/edit product in already placed orders.
How Magento fulfills or Handle this type of request?
magento-enterprise rma
asked Oct 15 '15 at 13:08
Nilesh TighareNilesh Tighare
270212
bumped to the homepage by Community♦ 10 mins ago
This question has answers that may be good or bad; the system has marked it active so that they can be reviewed.
add a comment |
I want to understand the RMA Exchange process in depth, and how it will managed by Magento?
Lets say,
Customer Requested for exchange product from Product-1 to Product-2?
I don't see there is option for add/edit product in already placed orders.
How Magento fulfills or Handle this type of request?
magento-enterprise rma
asked Oct 15 '15 at 13:08
Nilesh TighareNilesh Tighare
270212
I want to understand the RMA Exchange process in depth, and how it will managed by Magento?
Lets say,
Customer Requested for exchange product from Product-1 to Product-2?
I don't see there is option for add/edit product in already placed orders.
How Magento fulfills or Handle this type of request?
magento-enterprise rma
magento-enterprise rma
asked Oct 15 '15 at 13:08
Nilesh TighareNilesh Tighare
270212
asked Oct 15 '15 at 13:08
Nilesh TighareNilesh Tighare
270212
asked Oct 15 '15 at 13:08
Nilesh TighareNilesh Tighare
270212
asked Oct 15 '15 at 13:08
Nilesh TighareNilesh Tighare
270212
asked Oct 15 '15 at 13:08
Nilesh TighareNilesh Tighare
270212
270212
bumped to the homepage by Community♦ 10 mins ago
This question has answers that may be good or bad; the system has marked it active so that they can be reviewed.
bumped to the homepage by Community♦ 10 mins ago
This question has answers that may be good or bad; the system has marked it active so that they can be reviewed.
add a comment |
add a comment |
1 Answer
1
active
oldest
votes
RMA Workflow
- A customer requests an RMA. Logged in customers and guests can request RMAs. You can also make a request for an RMA from the Admin.
- After considering the request, you can authorize it partially, completely, or cancel the request. If you authorize the return and agree to pay for the return shipment, you can create a shipment order with a supported carrier from the Admin.
- The customer returns the merchandise.
- You receive and approve the return partially or completely, or cancel.
The Documentation for Magento RMA: http://merch.docs.magento.com/ee/user_guide/Magento_Enterprise_Edition_User_Guide.html#order-processing/return-merchandise-authorization.html%3FTocPath%3DSales%2520%2526%2520Orders%7CReturn%2520Merchandise%2520Authorization%7C_____0
answered Oct 15 '15 at 13:22
brentwpetersonbrentwpeterson
4,27143373
Hi Brentwpeterson, you provided the workflow. I am asking the simple manner: Lets say, Customer did return the Product-1. Now my query is that how Magento/Store will serve Product-2 to customer for Product-1 returned. Magento will place new Order or in Same order this will happen? Please justify.
– Nilesh Tighare
Oct 15 '15 at 13:34
I don't believe that the RMA process serves a new item it only returns the old item. Have you read the documentation?
– brentwpeterson
Oct 15 '15 at 13:37
So you mean to say Customer will not get Product-2 for replacement of Product-1. or he can not do request for Replacement using RMA?
– Nilesh Tighare
Oct 15 '15 at 13:39
add a comment |
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1 Answer
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1 Answer
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RMA Workflow
- A customer requests an RMA. Logged in customers and guests can request RMAs. You can also make a request for an RMA from the Admin.
- After considering the request, you can authorize it partially, completely, or cancel the request. If you authorize the return and agree to pay for the return shipment, you can create a shipment order with a supported carrier from the Admin.
- The customer returns the merchandise.
- You receive and approve the return partially or completely, or cancel.
The Documentation for Magento RMA: http://merch.docs.magento.com/ee/user_guide/Magento_Enterprise_Edition_User_Guide.html#order-processing/return-merchandise-authorization.html%3FTocPath%3DSales%2520%2526%2520Orders%7CReturn%2520Merchandise%2520Authorization%7C_____0
answered Oct 15 '15 at 13:22
brentwpetersonbrentwpeterson
4,27143373
Hi Brentwpeterson, you provided the workflow. I am asking the simple manner: Lets say, Customer did return the Product-1. Now my query is that how Magento/Store will serve Product-2 to customer for Product-1 returned. Magento will place new Order or in Same order this will happen? Please justify.
– Nilesh Tighare
Oct 15 '15 at 13:34
I don't believe that the RMA process serves a new item it only returns the old item. Have you read the documentation?
– brentwpeterson
Oct 15 '15 at 13:37
So you mean to say Customer will not get Product-2 for replacement of Product-1. or he can not do request for Replacement using RMA?
– Nilesh Tighare
Oct 15 '15 at 13:39
add a comment |
RMA Workflow
- A customer requests an RMA. Logged in customers and guests can request RMAs. You can also make a request for an RMA from the Admin.
- After considering the request, you can authorize it partially, completely, or cancel the request. If you authorize the return and agree to pay for the return shipment, you can create a shipment order with a supported carrier from the Admin.
- The customer returns the merchandise.
- You receive and approve the return partially or completely, or cancel.
The Documentation for Magento RMA: http://merch.docs.magento.com/ee/user_guide/Magento_Enterprise_Edition_User_Guide.html#order-processing/return-merchandise-authorization.html%3FTocPath%3DSales%2520%2526%2520Orders%7CReturn%2520Merchandise%2520Authorization%7C_____0
answered Oct 15 '15 at 13:22
brentwpetersonbrentwpeterson
4,27143373
Hi Brentwpeterson, you provided the workflow. I am asking the simple manner: Lets say, Customer did return the Product-1. Now my query is that how Magento/Store will serve Product-2 to customer for Product-1 returned. Magento will place new Order or in Same order this will happen? Please justify.
– Nilesh Tighare
Oct 15 '15 at 13:34
I don't believe that the RMA process serves a new item it only returns the old item. Have you read the documentation?
– brentwpeterson
Oct 15 '15 at 13:37
So you mean to say Customer will not get Product-2 for replacement of Product-1. or he can not do request for Replacement using RMA?
– Nilesh Tighare
Oct 15 '15 at 13:39
add a comment |
RMA Workflow
- A customer requests an RMA. Logged in customers and guests can request RMAs. You can also make a request for an RMA from the Admin.
- After considering the request, you can authorize it partially, completely, or cancel the request. If you authorize the return and agree to pay for the return shipment, you can create a shipment order with a supported carrier from the Admin.
- The customer returns the merchandise.
- You receive and approve the return partially or completely, or cancel.
The Documentation for Magento RMA: http://merch.docs.magento.com/ee/user_guide/Magento_Enterprise_Edition_User_Guide.html#order-processing/return-merchandise-authorization.html%3FTocPath%3DSales%2520%2526%2520Orders%7CReturn%2520Merchandise%2520Authorization%7C_____0
answered Oct 15 '15 at 13:22
brentwpetersonbrentwpeterson
4,27143373
RMA Workflow
- A customer requests an RMA. Logged in customers and guests can request RMAs. You can also make a request for an RMA from the Admin.
- After considering the request, you can authorize it partially, completely, or cancel the request. If you authorize the return and agree to pay for the return shipment, you can create a shipment order with a supported carrier from the Admin.
- The customer returns the merchandise.
- You receive and approve the return partially or completely, or cancel.
The Documentation for Magento RMA: http://merch.docs.magento.com/ee/user_guide/Magento_Enterprise_Edition_User_Guide.html#order-processing/return-merchandise-authorization.html%3FTocPath%3DSales%2520%2526%2520Orders%7CReturn%2520Merchandise%2520Authorization%7C_____0
answered Oct 15 '15 at 13:22
brentwpetersonbrentwpeterson
4,27143373
edited Oct 15 '15 at 13:29
answered Oct 15 '15 at 13:22
brentwpetersonbrentwpeterson
4,27143373
answered Oct 15 '15 at 13:22
brentwpetersonbrentwpeterson
4,27143373
answered Oct 15 '15 at 13:22
brentwpetersonbrentwpeterson
4,27143373
4,27143373
Hi Brentwpeterson, you provided the workflow. I am asking the simple manner: Lets say, Customer did return the Product-1. Now my query is that how Magento/Store will serve Product-2 to customer for Product-1 returned. Magento will place new Order or in Same order this will happen? Please justify.
– Nilesh Tighare
Oct 15 '15 at 13:34
I don't believe that the RMA process serves a new item it only returns the old item. Have you read the documentation?
– brentwpeterson
Oct 15 '15 at 13:37
So you mean to say Customer will not get Product-2 for replacement of Product-1. or he can not do request for Replacement using RMA?
– Nilesh Tighare
Oct 15 '15 at 13:39
add a comment |
Hi Brentwpeterson, you provided the workflow. I am asking the simple manner: Lets say, Customer did return the Product-1. Now my query is that how Magento/Store will serve Product-2 to customer for Product-1 returned. Magento will place new Order or in Same order this will happen? Please justify.
– Nilesh Tighare
Oct 15 '15 at 13:34
I don't believe that the RMA process serves a new item it only returns the old item. Have you read the documentation?
– brentwpeterson
Oct 15 '15 at 13:37
So you mean to say Customer will not get Product-2 for replacement of Product-1. or he can not do request for Replacement using RMA?
– Nilesh Tighare
Oct 15 '15 at 13:39
Hi Brentwpeterson, you provided the workflow. I am asking the simple manner: Lets say, Customer did return the Product-1. Now my query is that how Magento/Store will serve Product-2 to customer for Product-1 returned. Magento will place new Order or in Same order this will happen? Please justify.
– Nilesh Tighare
Oct 15 '15 at 13:34
Hi Brentwpeterson, you provided the workflow. I am asking the simple manner: Lets say, Customer did return the Product-1. Now my query is that how Magento/Store will serve Product-2 to customer for Product-1 returned. Magento will place new Order or in Same order this will happen? Please justify.
– Nilesh Tighare
Oct 15 '15 at 13:34
I don't believe that the RMA process serves a new item it only returns the old item. Have you read the documentation?
– brentwpeterson
Oct 15 '15 at 13:37
I don't believe that the RMA process serves a new item it only returns the old item. Have you read the documentation?
– brentwpeterson
Oct 15 '15 at 13:37
So you mean to say Customer will not get Product-2 for replacement of Product-1. or he can not do request for Replacement using RMA?
– Nilesh Tighare
Oct 15 '15 at 13:39
So you mean to say Customer will not get Product-2 for replacement of Product-1. or he can not do request for Replacement using RMA?
– Nilesh Tighare
Oct 15 '15 at 13:39
add a comment |
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