Magento 2 CAPTCHA not showing when enabled
Hope that someone may provide some guidance with an issue at hand .. and my limited knowledge.
Issue: CAPTCHA activated but not showing up in front end, except for
"Forgot password".
Environment: My dev and prod environments are running Magento CE 2.1.3, theme is Ultimo Infortis.
Steps to activate CAPTCHA:
- Backend Admin -> Stores -> Configuration -> Customer -> Customer Configuration -> Captcha:
1.1. Enabled Enable CAPTCHA on Storefront = "Yes"
1.2. Forms (selected all options: create user, login, forgot password, etc) - Reindexed via SSH
- Backend Admin -> Flush cache
Test: Go to the portal, try to open an account or do whatever and the CAPTCHA does not show, except for "Forgot Password".
Note: If CAPTCHA gets disabled for all in the configuration, "Forgot Password" keeps showing it.
Any guidance on where to look at or something that can help with the resolution will be appreciated.
magento2 captcha
edited 36 mins ago
Shoaib Munir
2,0271728
asked May 3 '18 at 15:11
user52863user52863
161
add a comment |
Hope that someone may provide some guidance with an issue at hand .. and my limited knowledge.
Issue: CAPTCHA activated but not showing up in front end, except for
"Forgot password".
Environment: My dev and prod environments are running Magento CE 2.1.3, theme is Ultimo Infortis.
Steps to activate CAPTCHA:
- Backend Admin -> Stores -> Configuration -> Customer -> Customer Configuration -> Captcha:
1.1. Enabled Enable CAPTCHA on Storefront = "Yes"
1.2. Forms (selected all options: create user, login, forgot password, etc) - Reindexed via SSH
- Backend Admin -> Flush cache
Test: Go to the portal, try to open an account or do whatever and the CAPTCHA does not show, except for "Forgot Password".
Note: If CAPTCHA gets disabled for all in the configuration, "Forgot Password" keeps showing it.
Any guidance on where to look at or something that can help with the resolution will be appreciated.
magento2 captcha
edited 36 mins ago
Shoaib Munir
2,0271728
asked May 3 '18 at 15:11
user52863user52863
161
only for forgot password?
– Amit Bera♦
May 3 '18 at 15:16
You may need to set"Number of Unsuccessful Attempts to Login"field value to0
– Amit Bera♦
May 3 '18 at 15:18
Hi Amit, tried it but unfortunately got the same results when tested a login.
– user52863
May 3 '18 at 15:27
The common behavior is that: if I enable or disable all CAPTCHA options, the only one that shows is "Forgot password". The rest do not show CAPTCHA.
– user52863
May 3 '18 at 15:29
Yes Amit. If I enable captcha for all possible operations, it only shows in "Forgot Password". If I disable captcha for all possible operations (including "forgot password") it continues showing in "forgot password".
– user52863
May 4 '18 at 11:47
add a comment |
Hope that someone may provide some guidance with an issue at hand .. and my limited knowledge.
Issue: CAPTCHA activated but not showing up in front end, except for
"Forgot password".
Environment: My dev and prod environments are running Magento CE 2.1.3, theme is Ultimo Infortis.
Steps to activate CAPTCHA:
- Backend Admin -> Stores -> Configuration -> Customer -> Customer Configuration -> Captcha:
1.1. Enabled Enable CAPTCHA on Storefront = "Yes"
1.2. Forms (selected all options: create user, login, forgot password, etc) - Reindexed via SSH
- Backend Admin -> Flush cache
Test: Go to the portal, try to open an account or do whatever and the CAPTCHA does not show, except for "Forgot Password".
Note: If CAPTCHA gets disabled for all in the configuration, "Forgot Password" keeps showing it.
Any guidance on where to look at or something that can help with the resolution will be appreciated.
magento2 captcha
edited 36 mins ago
Shoaib Munir
2,0271728
asked May 3 '18 at 15:11
user52863user52863
161
Hope that someone may provide some guidance with an issue at hand .. and my limited knowledge.
Issue: CAPTCHA activated but not showing up in front end, except for
"Forgot password".
Environment: My dev and prod environments are running Magento CE 2.1.3, theme is Ultimo Infortis.
Steps to activate CAPTCHA:
- Backend Admin -> Stores -> Configuration -> Customer -> Customer Configuration -> Captcha:
1.1. Enabled Enable CAPTCHA on Storefront = "Yes"
1.2. Forms (selected all options: create user, login, forgot password, etc) - Reindexed via SSH
- Backend Admin -> Flush cache
Test: Go to the portal, try to open an account or do whatever and the CAPTCHA does not show, except for "Forgot Password".
Note: If CAPTCHA gets disabled for all in the configuration, "Forgot Password" keeps showing it.
Any guidance on where to look at or something that can help with the resolution will be appreciated.
magento2 captcha
magento2 captcha
edited 36 mins ago
Shoaib Munir
2,0271728
asked May 3 '18 at 15:11
user52863user52863
161
edited 36 mins ago
Shoaib Munir
2,0271728
asked May 3 '18 at 15:11
user52863user52863
161
edited 36 mins ago
Shoaib Munir
2,0271728
edited 36 mins ago
Shoaib Munir
2,0271728
edited 36 mins ago
Shoaib Munir
2,0271728
2,0271728
asked May 3 '18 at 15:11
user52863user52863
161
asked May 3 '18 at 15:11
user52863user52863
161
asked May 3 '18 at 15:11
user52863user52863
161
161
only for forgot password?
– Amit Bera♦
May 3 '18 at 15:16
You may need to set"Number of Unsuccessful Attempts to Login"field value to0
– Amit Bera♦
May 3 '18 at 15:18
Hi Amit, tried it but unfortunately got the same results when tested a login.
– user52863
May 3 '18 at 15:27
The common behavior is that: if I enable or disable all CAPTCHA options, the only one that shows is "Forgot password". The rest do not show CAPTCHA.
– user52863
May 3 '18 at 15:29
Yes Amit. If I enable captcha for all possible operations, it only shows in "Forgot Password". If I disable captcha for all possible operations (including "forgot password") it continues showing in "forgot password".
– user52863
May 4 '18 at 11:47
add a comment |
only for forgot password?
– Amit Bera♦
May 3 '18 at 15:16
You may need to set"Number of Unsuccessful Attempts to Login"field value to0
– Amit Bera♦
May 3 '18 at 15:18
Hi Amit, tried it but unfortunately got the same results when tested a login.
– user52863
May 3 '18 at 15:27
The common behavior is that: if I enable or disable all CAPTCHA options, the only one that shows is "Forgot password". The rest do not show CAPTCHA.
– user52863
May 3 '18 at 15:29
Yes Amit. If I enable captcha for all possible operations, it only shows in "Forgot Password". If I disable captcha for all possible operations (including "forgot password") it continues showing in "forgot password".
– user52863
May 4 '18 at 11:47
only for forgot password?
– Amit Bera♦
May 3 '18 at 15:16
only for forgot password?
– Amit Bera♦
May 3 '18 at 15:16
You may need to set
"Number of Unsuccessful Attempts to Login" field value to 0– Amit Bera♦
May 3 '18 at 15:18
You may need to set
"Number of Unsuccessful Attempts to Login" field value to 0– Amit Bera♦
May 3 '18 at 15:18
Hi Amit, tried it but unfortunately got the same results when tested a login.
– user52863
May 3 '18 at 15:27
Hi Amit, tried it but unfortunately got the same results when tested a login.
– user52863
May 3 '18 at 15:27
The common behavior is that: if I enable or disable all CAPTCHA options, the only one that shows is "Forgot password". The rest do not show CAPTCHA.
– user52863
May 3 '18 at 15:29
The common behavior is that: if I enable or disable all CAPTCHA options, the only one that shows is "Forgot password". The rest do not show CAPTCHA.
– user52863
May 3 '18 at 15:29
Yes Amit. If I enable captcha for all possible operations, it only shows in "Forgot Password". If I disable captcha for all possible operations (including "forgot password") it continues showing in "forgot password".
– user52863
May 4 '18 at 11:47
Yes Amit. If I enable captcha for all possible operations, it only shows in "Forgot Password". If I disable captcha for all possible operations (including "forgot password") it continues showing in "forgot password".
– user52863
May 4 '18 at 11:47
add a comment |
1 Answer
1
active
oldest
votes
I was facing the same issue before and in my case it was caused by my theme's customer_account_login.xml file.
I was facing the same issue before and in my case it was caused by my theme's customer_account_login.xml file.
For example, if your theme is extending Magento_Blank theme, then you don't need to copy the entire contents of the customer_account_login.xml file to your theme to make changes to it --> this will "bug out" the CAPTCHA form.
The proper way to make changes is to use and to add, remove or move the elements as you want.
You can read instructions here on how to do that: http://devdocs.magento.com/guides/v2.2/frontend-dev-guide/layouts/xml-instructions.html
If you are facing the same issue, you can quickly test it by renaming/removing your theme's customer_account_login.xml and clearing cache.
Ref: CAPTCHA form not visible, after applying theme
answered Jan 9 at 6:55
SheriSheri
364
add a comment |
Your Answer
StackExchange.ready(function() {
var channelOptions = {
tags: "".split(" "),
id: "479"
};
initTagRenderer("".split(" "), "".split(" "), channelOptions);
StackExchange.using("externalEditor", function() {
// Have to fire editor after snippets, if snippets enabled
if (StackExchange.settings.snippets.snippetsEnabled) {
StackExchange.using("snippets", function() {
createEditor();
});
}
else {
createEditor();
}
});
function createEditor() {
StackExchange.prepareEditor({
heartbeatType: 'answer',
autoActivateHeartbeat: false,
convertImagesToLinks: false,
noModals: true,
showLowRepImageUploadWarning: true,
reputationToPostImages: null,
bindNavPrevention: true,
postfix: "",
imageUploader: {
brandingHtml: "Powered by u003ca class="icon-imgur-white" href="https://imgur.com/"u003eu003c/au003e",
contentPolicyHtml: "User contributions licensed under u003ca href="https://creativecommons.org/licenses/by-sa/3.0/"u003ecc by-sa 3.0 with attribution requiredu003c/au003e u003ca href="https://stackoverflow.com/legal/content-policy"u003e(content policy)u003c/au003e",
allowUrls: true
},
onDemand: true,
discardSelector: ".discard-answer"
,immediatelyShowMarkdownHelp:true
});
}
});
Sign up or log in
StackExchange.ready(function () {
StackExchange.helpers.onClickDraftSave('#login-link');
});
Sign up using Google
Sign up using Facebook
Sign up using Email and Password
Post as a guest
Required, but never shown
StackExchange.ready(
function () {
StackExchange.openid.initPostLogin('.new-post-login', 'https%3a%2f%2fmagento.stackexchange.com%2fquestions%2f224649%2fmagento-2-captcha-not-showing-when-enabled%23new-answer', 'question_page');
}
);
Post as a guest
Required, but never shown
1 Answer
1
active
oldest
votes
1 Answer
1
active
oldest
votes
active
oldest
votes
active
oldest
votes
I was facing the same issue before and in my case it was caused by my theme's customer_account_login.xml file.
I was facing the same issue before and in my case it was caused by my theme's customer_account_login.xml file.
For example, if your theme is extending Magento_Blank theme, then you don't need to copy the entire contents of the customer_account_login.xml file to your theme to make changes to it --> this will "bug out" the CAPTCHA form.
The proper way to make changes is to use and to add, remove or move the elements as you want.
You can read instructions here on how to do that: http://devdocs.magento.com/guides/v2.2/frontend-dev-guide/layouts/xml-instructions.html
If you are facing the same issue, you can quickly test it by renaming/removing your theme's customer_account_login.xml and clearing cache.
Ref: CAPTCHA form not visible, after applying theme
answered Jan 9 at 6:55
SheriSheri
364
add a comment |
I was facing the same issue before and in my case it was caused by my theme's customer_account_login.xml file.
I was facing the same issue before and in my case it was caused by my theme's customer_account_login.xml file.
For example, if your theme is extending Magento_Blank theme, then you don't need to copy the entire contents of the customer_account_login.xml file to your theme to make changes to it --> this will "bug out" the CAPTCHA form.
The proper way to make changes is to use and to add, remove or move the elements as you want.
You can read instructions here on how to do that: http://devdocs.magento.com/guides/v2.2/frontend-dev-guide/layouts/xml-instructions.html
If you are facing the same issue, you can quickly test it by renaming/removing your theme's customer_account_login.xml and clearing cache.
Ref: CAPTCHA form not visible, after applying theme
answered Jan 9 at 6:55
SheriSheri
364
add a comment |
I was facing the same issue before and in my case it was caused by my theme's customer_account_login.xml file.
I was facing the same issue before and in my case it was caused by my theme's customer_account_login.xml file.
For example, if your theme is extending Magento_Blank theme, then you don't need to copy the entire contents of the customer_account_login.xml file to your theme to make changes to it --> this will "bug out" the CAPTCHA form.
The proper way to make changes is to use and to add, remove or move the elements as you want.
You can read instructions here on how to do that: http://devdocs.magento.com/guides/v2.2/frontend-dev-guide/layouts/xml-instructions.html
If you are facing the same issue, you can quickly test it by renaming/removing your theme's customer_account_login.xml and clearing cache.
Ref: CAPTCHA form not visible, after applying theme
answered Jan 9 at 6:55
SheriSheri
364
I was facing the same issue before and in my case it was caused by my theme's customer_account_login.xml file.
I was facing the same issue before and in my case it was caused by my theme's customer_account_login.xml file.
For example, if your theme is extending Magento_Blank theme, then you don't need to copy the entire contents of the customer_account_login.xml file to your theme to make changes to it --> this will "bug out" the CAPTCHA form.
The proper way to make changes is to use and to add, remove or move the elements as you want.
You can read instructions here on how to do that: http://devdocs.magento.com/guides/v2.2/frontend-dev-guide/layouts/xml-instructions.html
If you are facing the same issue, you can quickly test it by renaming/removing your theme's customer_account_login.xml and clearing cache.
Ref: CAPTCHA form not visible, after applying theme
answered Jan 9 at 6:55
SheriSheri
364
answered Jan 9 at 6:55
SheriSheri
364
answered Jan 9 at 6:55
SheriSheri
364
answered Jan 9 at 6:55
SheriSheri
364
364
add a comment |
add a comment |
Thanks for contributing an answer to Magento Stack Exchange!
- Please be sure to answer the question. Provide details and share your research!
But avoid …
- Asking for help, clarification, or responding to other answers.
- Making statements based on opinion; back them up with references or personal experience.
To learn more, see our tips on writing great answers.
Sign up or log in
StackExchange.ready(function () {
StackExchange.helpers.onClickDraftSave('#login-link');
});
Sign up using Google
Sign up using Facebook
Sign up using Email and Password
Post as a guest
Required, but never shown
StackExchange.ready(
function () {
StackExchange.openid.initPostLogin('.new-post-login', 'https%3a%2f%2fmagento.stackexchange.com%2fquestions%2f224649%2fmagento-2-captcha-not-showing-when-enabled%23new-answer', 'question_page');
}
);
Post as a guest
Required, but never shown
Sign up or log in
StackExchange.ready(function () {
StackExchange.helpers.onClickDraftSave('#login-link');
});
Sign up using Google
Sign up using Facebook
Sign up using Email and Password
Post as a guest
Required, but never shown
Sign up or log in
StackExchange.ready(function () {
StackExchange.helpers.onClickDraftSave('#login-link');
});
Sign up using Google
Sign up using Facebook
Sign up using Email and Password
Post as a guest
Required, but never shown
Sign up or log in
StackExchange.ready(function () {
StackExchange.helpers.onClickDraftSave('#login-link');
});
Sign up using Google
Sign up using Facebook
Sign up using Email and Password
Sign up using Google
Sign up using Facebook
Sign up using Email and Password
Post as a guest
Required, but never shown
Required, but never shown
Required, but never shown
Required, but never shown
Required, but never shown
Required, but never shown
Required, but never shown
Required, but never shown
Required, but never shown
only for forgot password?
– Amit Bera♦
May 3 '18 at 15:16
You may need to set
"Number of Unsuccessful Attempts to Login"field value to0– Amit Bera♦
May 3 '18 at 15:18
Hi Amit, tried it but unfortunately got the same results when tested a login.
– user52863
May 3 '18 at 15:27
The common behavior is that: if I enable or disable all CAPTCHA options, the only one that shows is "Forgot password". The rest do not show CAPTCHA.
– user52863
May 3 '18 at 15:29
Yes Amit. If I enable captcha for all possible operations, it only shows in "Forgot Password". If I disable captcha for all possible operations (including "forgot password") it continues showing in "forgot password".
– user52863
May 4 '18 at 11:47