Add to cart button freezes and nothing is put in basket
We currently run a Magento 2 Store with the Porto theme from Smartwave.
We use the TIG PostNL extension for shipping.
After the latest update of this extension the add to cart button doesn't work anymore.
The nice people at TIG checked it and said nothing is disturbing the process.
In the log files I found:
[06-Jul-2018 05:30:15 UTC] PHP Fatal error: Uncaught Error: Call to a
member function getParentItem() on null in
/home/fotoloom/public_html/app/code/Smartwave/Dailydeals/Observer/DealProductDiscountPrice.php:27
Stack trace: 0
/home/fotoloom/public_html/vendor/magento/framework/Event/Invoker/InvokerDefault.php(72):
SmartwaveDailydealsObserverDealProductDiscountPrice->execute(Object(MagentoFrameworkEventObserver))
1
/home/fotoloom/public_html/vendor/magento/framework/Event/Invoker/InvokerDefault.php(60):
MagentoFrameworkEventInvokerInvokerDefault->_callObserverMethod(Object(SmartwaveDailydealsObserverDealProductDiscountPrice),
Object(MagentoFrameworkEventObserver)) 2
/home/fotoloom/public_html/vendor/magento/framework/Event/Manager.php(66):
MagentoFrameworkEventInvokerInvokerDefault->dispatch(Array,
Object(MagentoFrameworkEventObserver)) 3
/home/fotoloom/public_html/generated/code/Magento/Framework/Event/Manager/Proxy.php(95):
MagentoFrameworkEventManager->dispatch('checkout_cart_p...', Array)
4 /home/fotoloom/public_html/v in
/home/fotoloom/public_html/app/code/Smartwave/Dailydeals/Observer/DealProductDiscountPrice.php
on line 27**
It appears to me this could cause the error. However Smartwave says it also happens if the template is disabled.
I am looking for a solution and can't find it.
Could you tell me where to look to solve this issue? Clients are walking away and already a weak trying to find a solution. Even the hoster says nothing on their side and Redis is configurated well.
I am desperate right now.
magento2 addtocart
edited 49 mins ago
Teja Bhagavan Kollepara
2,96341847
asked Jul 6 '18 at 7:07
HansHans
11
add a comment |
We currently run a Magento 2 Store with the Porto theme from Smartwave.
We use the TIG PostNL extension for shipping.
After the latest update of this extension the add to cart button doesn't work anymore.
The nice people at TIG checked it and said nothing is disturbing the process.
In the log files I found:
[06-Jul-2018 05:30:15 UTC] PHP Fatal error: Uncaught Error: Call to a
member function getParentItem() on null in
/home/fotoloom/public_html/app/code/Smartwave/Dailydeals/Observer/DealProductDiscountPrice.php:27
Stack trace: 0
/home/fotoloom/public_html/vendor/magento/framework/Event/Invoker/InvokerDefault.php(72):
SmartwaveDailydealsObserverDealProductDiscountPrice->execute(Object(MagentoFrameworkEventObserver))
1
/home/fotoloom/public_html/vendor/magento/framework/Event/Invoker/InvokerDefault.php(60):
MagentoFrameworkEventInvokerInvokerDefault->_callObserverMethod(Object(SmartwaveDailydealsObserverDealProductDiscountPrice),
Object(MagentoFrameworkEventObserver)) 2
/home/fotoloom/public_html/vendor/magento/framework/Event/Manager.php(66):
MagentoFrameworkEventInvokerInvokerDefault->dispatch(Array,
Object(MagentoFrameworkEventObserver)) 3
/home/fotoloom/public_html/generated/code/Magento/Framework/Event/Manager/Proxy.php(95):
MagentoFrameworkEventManager->dispatch('checkout_cart_p...', Array)
4 /home/fotoloom/public_html/v in
/home/fotoloom/public_html/app/code/Smartwave/Dailydeals/Observer/DealProductDiscountPrice.php
on line 27**
It appears to me this could cause the error. However Smartwave says it also happens if the template is disabled.
I am looking for a solution and can't find it.
Could you tell me where to look to solve this issue? Clients are walking away and already a weak trying to find a solution. Even the hoster says nothing on their side and Redis is configurated well.
I am desperate right now.
magento2 addtocart
edited 49 mins ago
Teja Bhagavan Kollepara
2,96341847
asked Jul 6 '18 at 7:07
HansHans
11
add a comment |
We currently run a Magento 2 Store with the Porto theme from Smartwave.
We use the TIG PostNL extension for shipping.
After the latest update of this extension the add to cart button doesn't work anymore.
The nice people at TIG checked it and said nothing is disturbing the process.
In the log files I found:
[06-Jul-2018 05:30:15 UTC] PHP Fatal error: Uncaught Error: Call to a
member function getParentItem() on null in
/home/fotoloom/public_html/app/code/Smartwave/Dailydeals/Observer/DealProductDiscountPrice.php:27
Stack trace: 0
/home/fotoloom/public_html/vendor/magento/framework/Event/Invoker/InvokerDefault.php(72):
SmartwaveDailydealsObserverDealProductDiscountPrice->execute(Object(MagentoFrameworkEventObserver))
1
/home/fotoloom/public_html/vendor/magento/framework/Event/Invoker/InvokerDefault.php(60):
MagentoFrameworkEventInvokerInvokerDefault->_callObserverMethod(Object(SmartwaveDailydealsObserverDealProductDiscountPrice),
Object(MagentoFrameworkEventObserver)) 2
/home/fotoloom/public_html/vendor/magento/framework/Event/Manager.php(66):
MagentoFrameworkEventInvokerInvokerDefault->dispatch(Array,
Object(MagentoFrameworkEventObserver)) 3
/home/fotoloom/public_html/generated/code/Magento/Framework/Event/Manager/Proxy.php(95):
MagentoFrameworkEventManager->dispatch('checkout_cart_p...', Array)
4 /home/fotoloom/public_html/v in
/home/fotoloom/public_html/app/code/Smartwave/Dailydeals/Observer/DealProductDiscountPrice.php
on line 27**
It appears to me this could cause the error. However Smartwave says it also happens if the template is disabled.
I am looking for a solution and can't find it.
Could you tell me where to look to solve this issue? Clients are walking away and already a weak trying to find a solution. Even the hoster says nothing on their side and Redis is configurated well.
I am desperate right now.
magento2 addtocart
edited 49 mins ago
Teja Bhagavan Kollepara
2,96341847
asked Jul 6 '18 at 7:07
HansHans
11
We currently run a Magento 2 Store with the Porto theme from Smartwave.
We use the TIG PostNL extension for shipping.
After the latest update of this extension the add to cart button doesn't work anymore.
The nice people at TIG checked it and said nothing is disturbing the process.
In the log files I found:
[06-Jul-2018 05:30:15 UTC] PHP Fatal error: Uncaught Error: Call to a
member function getParentItem() on null in
/home/fotoloom/public_html/app/code/Smartwave/Dailydeals/Observer/DealProductDiscountPrice.php:27
Stack trace: 0
/home/fotoloom/public_html/vendor/magento/framework/Event/Invoker/InvokerDefault.php(72):
SmartwaveDailydealsObserverDealProductDiscountPrice->execute(Object(MagentoFrameworkEventObserver))
1
/home/fotoloom/public_html/vendor/magento/framework/Event/Invoker/InvokerDefault.php(60):
MagentoFrameworkEventInvokerInvokerDefault->_callObserverMethod(Object(SmartwaveDailydealsObserverDealProductDiscountPrice),
Object(MagentoFrameworkEventObserver)) 2
/home/fotoloom/public_html/vendor/magento/framework/Event/Manager.php(66):
MagentoFrameworkEventInvokerInvokerDefault->dispatch(Array,
Object(MagentoFrameworkEventObserver)) 3
/home/fotoloom/public_html/generated/code/Magento/Framework/Event/Manager/Proxy.php(95):
MagentoFrameworkEventManager->dispatch('checkout_cart_p...', Array)
4 /home/fotoloom/public_html/v in
/home/fotoloom/public_html/app/code/Smartwave/Dailydeals/Observer/DealProductDiscountPrice.php
on line 27**
It appears to me this could cause the error. However Smartwave says it also happens if the template is disabled.
I am looking for a solution and can't find it.
Could you tell me where to look to solve this issue? Clients are walking away and already a weak trying to find a solution. Even the hoster says nothing on their side and Redis is configurated well.
I am desperate right now.
magento2 addtocart
magento2 addtocart
edited 49 mins ago
Teja Bhagavan Kollepara
2,96341847
asked Jul 6 '18 at 7:07
HansHans
11
edited 49 mins ago
Teja Bhagavan Kollepara
2,96341847
asked Jul 6 '18 at 7:07
HansHans
11
edited 49 mins ago
Teja Bhagavan Kollepara
2,96341847
edited 49 mins ago
Teja Bhagavan Kollepara
2,96341847
edited 49 mins ago
Teja Bhagavan Kollepara
2,96341847
2,96341847
asked Jul 6 '18 at 7:07
HansHans
11
asked Jul 6 '18 at 7:07
HansHans
11
asked Jul 6 '18 at 7:07
HansHans
11
11
add a comment |
add a comment |
2 Answers
2
active
oldest
votes
Check line number 27 in the class file /home/fotoloom/public_html/app/code/Smartwave/Dailydeals/Observer/DealProductDiscountPrice.php
The error message itself shows the path to debug and solve. getParentItem() is getting called on any null object.
your problem seems very specific with a particular situation, so it won't be possible to give you exact solution for this.
answered Jul 6 '18 at 7:19
Manish JoyManish Joy
837319
We solved it by just removing the extension. The extension is obsolete. We don't use. It also appeared to me that after we removed it, the page load time went significant down.
– Hans
Jul 7 '18 at 15:44
add a comment |
We solved it by just removing the extension. The extension is obsolete. We don't use. It also appeared to me that after we removed it, the page load time went significant down.
So, this ticket can be closed. How do I do that?
answered Jul 8 '18 at 8:57
HansHans
11
use this guide: meta.stackexchange.com/questions/37752/…
– Manish Joy
Jul 9 '18 at 5:16
add a comment |
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2 Answers
2
active
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votes
2 Answers
2
active
oldest
votes
active
oldest
votes
active
oldest
votes
Check line number 27 in the class file /home/fotoloom/public_html/app/code/Smartwave/Dailydeals/Observer/DealProductDiscountPrice.php
The error message itself shows the path to debug and solve. getParentItem() is getting called on any null object.
your problem seems very specific with a particular situation, so it won't be possible to give you exact solution for this.
answered Jul 6 '18 at 7:19
Manish JoyManish Joy
837319
We solved it by just removing the extension. The extension is obsolete. We don't use. It also appeared to me that after we removed it, the page load time went significant down.
– Hans
Jul 7 '18 at 15:44
add a comment |
Check line number 27 in the class file /home/fotoloom/public_html/app/code/Smartwave/Dailydeals/Observer/DealProductDiscountPrice.php
The error message itself shows the path to debug and solve. getParentItem() is getting called on any null object.
your problem seems very specific with a particular situation, so it won't be possible to give you exact solution for this.
answered Jul 6 '18 at 7:19
Manish JoyManish Joy
837319
We solved it by just removing the extension. The extension is obsolete. We don't use. It also appeared to me that after we removed it, the page load time went significant down.
– Hans
Jul 7 '18 at 15:44
add a comment |
Check line number 27 in the class file /home/fotoloom/public_html/app/code/Smartwave/Dailydeals/Observer/DealProductDiscountPrice.php
The error message itself shows the path to debug and solve. getParentItem() is getting called on any null object.
your problem seems very specific with a particular situation, so it won't be possible to give you exact solution for this.
answered Jul 6 '18 at 7:19
Manish JoyManish Joy
837319
Check line number 27 in the class file /home/fotoloom/public_html/app/code/Smartwave/Dailydeals/Observer/DealProductDiscountPrice.php
The error message itself shows the path to debug and solve. getParentItem() is getting called on any null object.
your problem seems very specific with a particular situation, so it won't be possible to give you exact solution for this.
answered Jul 6 '18 at 7:19
Manish JoyManish Joy
837319
answered Jul 6 '18 at 7:19
Manish JoyManish Joy
837319
answered Jul 6 '18 at 7:19
Manish JoyManish Joy
837319
answered Jul 6 '18 at 7:19
Manish JoyManish Joy
837319
837319
We solved it by just removing the extension. The extension is obsolete. We don't use. It also appeared to me that after we removed it, the page load time went significant down.
– Hans
Jul 7 '18 at 15:44
add a comment |
We solved it by just removing the extension. The extension is obsolete. We don't use. It also appeared to me that after we removed it, the page load time went significant down.
– Hans
Jul 7 '18 at 15:44
We solved it by just removing the extension. The extension is obsolete. We don't use. It also appeared to me that after we removed it, the page load time went significant down.
– Hans
Jul 7 '18 at 15:44
We solved it by just removing the extension. The extension is obsolete. We don't use. It also appeared to me that after we removed it, the page load time went significant down.
– Hans
Jul 7 '18 at 15:44
add a comment |
We solved it by just removing the extension. The extension is obsolete. We don't use. It also appeared to me that after we removed it, the page load time went significant down.
So, this ticket can be closed. How do I do that?
answered Jul 8 '18 at 8:57
HansHans
11
use this guide: meta.stackexchange.com/questions/37752/…
– Manish Joy
Jul 9 '18 at 5:16
add a comment |
We solved it by just removing the extension. The extension is obsolete. We don't use. It also appeared to me that after we removed it, the page load time went significant down.
So, this ticket can be closed. How do I do that?
answered Jul 8 '18 at 8:57
HansHans
11
use this guide: meta.stackexchange.com/questions/37752/…
– Manish Joy
Jul 9 '18 at 5:16
add a comment |
We solved it by just removing the extension. The extension is obsolete. We don't use. It also appeared to me that after we removed it, the page load time went significant down.
So, this ticket can be closed. How do I do that?
answered Jul 8 '18 at 8:57
HansHans
11
We solved it by just removing the extension. The extension is obsolete. We don't use. It also appeared to me that after we removed it, the page load time went significant down.
So, this ticket can be closed. How do I do that?
answered Jul 8 '18 at 8:57
HansHans
11
answered Jul 8 '18 at 8:57
HansHans
11
answered Jul 8 '18 at 8:57
HansHans
11
answered Jul 8 '18 at 8:57
HansHans
11
11
use this guide: meta.stackexchange.com/questions/37752/…
– Manish Joy
Jul 9 '18 at 5:16
add a comment |
use this guide: meta.stackexchange.com/questions/37752/…
– Manish Joy
Jul 9 '18 at 5:16
use this guide: meta.stackexchange.com/questions/37752/…
– Manish Joy
Jul 9 '18 at 5:16
use this guide: meta.stackexchange.com/questions/37752/…
– Manish Joy
Jul 9 '18 at 5:16
add a comment |
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